The subscription renews automatically each year, charged at the price in effect on the renewal date. We give at least thirty days' written notice before a price change applies to a renewal. Reminders go out thirty days and seven days before the renewal date, naming the date and the amount of that charge.
Cancellation is self-service in the license portal; no call and no email are needed. Canceling stops future charges, and coverage already paid for continues to the end of the current term. After that date, the installed core tools keep working, and updates, limited support, portal downloads, and workflow pack use stop.
A failed renewal charge starts a twenty-one-day grace period. During it, the subscription, Founders status, workflow pack access, and limited support continue; portal re-downloads do not.
Every charge, whether your first purchase or a renewal, is refundable within fourteen days of that charge, with no reason required. That makes your purchase risk-free for two weeks. Send a request to [email protected].
A refunded first purchase ends the license, cancels the subscription, stops download links, and requires you to remove the Software from your systems. A refunded renewal reverts coverage to the end date of the preceding term, which is named in the refund confirmation email.